Shipping

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Ringwood Plants offers public pick-up for customers who are interested to pick up their orders from Ringwood.  Once the invoice is sent, we will coordinate a pickup time and location. 

On weekdays, pickups are scheduled after 4:00 p.m. Pickup and delivery options are available on weekends through prior booking. 

Delivery is free within 15 km from Ringwood for bulk orders and for deliveries over 15 kilometres, the delivery fee will be applied.  

Unfortunately, we are not able to deliver to addresses over15 Kilometers from Ringwood, these orders will be sent through Australian Express Post. Please make sure to provide us correct delivery address. 

Cancellation: If you wish to cancel your order, please notify us within 24 hours after placing your order. Our customer service will sort it out. 

Refund: If there is an issue with plants (wrong quantity or variety) by random chance, please notify us within 24 hours of plants arrival. Please email us with a picture of the plants and our customer service will sort it out. 

If we do not receive an email within 24 hours of your order arriving, we cannot accept liability for any issues.

For any wrong quantity or variety, we can offer you a refund or credit ( please let us know your preference) to ensure you are a satisfied customer and experience a happy purchase with Ringwood Plants.  

If there is any change in your email or postal address, please notify us as soon as possible. Ringwood Plants cannot take any responsibility for incorrect delivery addresses.  

We make all our effort to package your plants with care to assure they arrive safely and in a good condition. However, we are not responsible for any damage, delay, or loss caused by Australia Post.